LG Electronics Reviews and Complaints ^{All Reviews}

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Dr Muhammad Tariq Hamid Rahmani M.B;B.S;M.Phil;M.Sc. (UK) Consultant Haematologist & Immunologist Tel;03004103244/042-5161724 E-mail; tariq.rahmani101@yahoo.com Mailing Address; 19-B,AIMC Doctors Colony of JinnahHospital- Allama Iqbal Medical College – Complex, New Campus, To Lahore - Pakistan I Complaint Boards of PEL and LG companies And all concerned/affiliated

Subject;Unexpected Disregard to customer's problems, respect and non-professional attitude by PEL and LG companies

I am a senior doctor and medical teacher with a fair amount of service in globally recognized institutions in pakistan and abroad. I have got split air conditioners (A/C) of LG company installed in my home. For remedial measures of some technical problems of A/Cs, I was directed by the LG company to contact PEL company due to some agreement of cooperation (merger ?) between the two companies. I was’ optimistically’ delighted to have full cooperation and ‘customer care’( with respect) from two big companies of international fame.
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The summary of sequence of events, mentioned below , would clearly indicate noon-cooperation, non-professional attitude ,total disregard to customers problems based upon excuses, disinformation and negligence; I contacted PEL (PAK ELEKTRON LIMITED; G.P.O Box 1614;Lahore – Pakistan; Tel(042)5811952-57; Fax;(042)5822682,5810156;Dir CSD Tel/ Fax:5822 853) for my problem in last summer ie September 9 ,2009.Mr.shoaib,representative of the company(cell-03218542291), checked A/C, charged Rs. 400 and issued a receipt (no;042583 ; date; September 9 ,2009; WORK ORDER Ref. 04107) and promised to replace ‘Blowing motor plus kit’ and’ Moving motor’within few days.

After sometime PEL staff started blaming LG for non-cooperation in terms of supply of items/gadgets etc. It is a long story of 'broken promises', false statements/excuses etc. which has created tremendous amount of mental and physical torture, inconvenience, disturbance etc to me and my family. I have spent a lot of time and money in making innumerable 'request' phone calls but all in vain. For instance; 042-5811951-9,ext;3228/042-5822853 ( mr.nazim saeed-incharge/ mr.Anwar/ mr.shabir Haider).I requested mr.Imran(manager-03214444708) who seemed little concerned on phone.After about two weeks persuation, mr. shoaib visited my house and has taken the moters and kit away with him,probably for repair (not replacement).Once again, there is no response .

In this harsh summer of scorching heat, two of my A/Cs are non-functional leading to terrible disturbance of my family and it is only because of ruthless attitude,carelessness of local staff members of PEL and probably LG..
.Keeping in view the good-will of both the companies, I do not intend to bring this whole issue before media, court of law etc. Please show positive concern Prompt, positive response is expected and requested to avoid 'unpleasant' situation in future.
Thanks

Dr.M.T.H. Rahmani

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