LG Electronics Complaint

LG Electronics Complaint

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Buyer Beware - Surround Sound


We purchased what we thought to be a very nice surround sound about a year ago and have been able to use it for about a month total. It has broken 3 times and has been sent in three times to be repaired by LG with no results. The last time that we received it back it was broken on arrival, they didn't even fix it when it was sent in. We then call to get a refund or something equivalent and we are told they need our receipt when we sent in with the original unit to be fixed. (Our mistake for not making a copy). They then expected us to drive three hours to get a receipt printed from where we originally purchased it from because they do not know how to keep records correctly. This is the worst experience that I have ever had with a company. The only way to make this right is a full refund and I will never buy or recommend LG again.


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